Our ISO2 approach – for joint development of IS and quality management system (QMS) – was tailored with a set of routines and artifacts to promote quality culture in the maintenance process of the selected organization. Food production involves auditing throughout the supply chain and a demanding information system (IS), with numerous requirements grounded on the organizational policies. The client setting is in the food industry, a vital sector for our society and one of the most regulated in the world.
We present an action research project to foster quality culture in business processes.
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